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Educate, Solve, and Share: The Human Touch

When we say that we value our clients, we mean that we hold you to a higher esteem than the money you pay us. We value every experience with each business, meeting your staff and your team, sharing our knowledge and integrating our various tools, software, skills, and learning opportunities with each new project.

As a client of Digital Saints Solutions, you may wish to take a look at our regularly updated blog with information and security suggestions, speculations, and information that can help you help us do better. We wanted to give back a little more than just when we finish our personalized endeavors. Explore, learn, and share!

Digital Saints Solutions News & Blog

5. Educate Employees, Friends, Family & Request Professional Assessment

This is the best tip we can give you, because most attacks are on the most vulnerable aspects of our security protocols and no amount of patches, hardening, or software updates will stop us from being the weakest leak.

Humans naturally make mistakes. With data security and overall security in every sense of the word on both a large several and on a personal level, it starts with education, progresses to understanding, and then prevention.

To this day, scam emails and phishing have cost Americans millions each year and many of these scams go unreported and unresolved. It is estimated that 38% of Americans will be scammed in their lifetime and that number is trending upward. On average, each scam earns the scammer around $535, but 27% of this statistic report losses of $1000 or more.

In 2024, consumers reported $12 billion in fraud in the USA, a 25% increase from the previous year, according the FTC.

According to AARP, 4 in 10 Americans have experienced some type of fraud, but it's not the elderly or any demographic exclusively that has experienced these attacks.

These breaches are the result of social engineering and phishing - and these things aren't covered by anti malware or antivirus software. It often starts with some kind of incentive or a threat. The scammer will often use legitimate credentials and some information they may have gleaned to make themselves seem like a valid agent or associate of a business.

Even worse, scammers pose as friends or love interest, scouting dating sites and social media for victims they exploit through manipulation and blackmail to pay them 'or else', with some cases recently involving kidnapping.

Scammers use fake social media profiles and photos to attract the victim, appearing often as someone they know or have seen on others friends lists. They will target anyone, choosing photos and words carefully to make their persona believable. Often, several scammers will interact with the victim of the course of the relationship under one profile.
Scammers will use dating sites and classified ads to exploit singles and those seeking any form of a relationship, pretending to have genuine feelings for the victim while grooming them to perform specific actions, such as sending money via Western Union, paying for travel or accomodations and cancelling plans last minute while pocketing the funds given, requesting 'pity payments' for disaster relief, hardships, or personal misfortune that is fraudulent / unfounded.
Posing as legitimate businesses is also very common, particularly in phishing attempts. Bad actors will falsify login and payment pages, tampering with the url just enough so that it appears real, using email address or identities that, at first glance, appear to be legitimate but can not be verified beyond one on one interactions.
Blackmail, threats, and coercion are also on the rise. While scammers rarely operate on the same continent as their victims, there have been recent reports of kidnappings and puppeteering of other victims, utilizing them as couriers and proxies for their activities, allowing them to operate incognito and the victim taking all the risk of the transaction if caught.

While you cannot 100 percent guarantee mitigation of these very human threats, through education and regular communication, companies and businesses can build a stronger human Frontline against those using these tactics.

At home, those born prior to the 1970s are more at risk simply due to lack of exposure and a general lack of education in current risks with technology. Children are also very vulnerable and internet usage / social media should be restricted and monitored based on what is appropriate for you and your child, their maturity level, and overall understanding of potential risks that can affect them just as much as anyone else..

Here are our tips to help fill the gap in security that hardening and software can't ever fully cover.

Talk about potential risks, current known exploits or security flaws, and approve communications based on security clearance or with access control in the workplace. Whether you hold regular training seminars or prefer an email newsletter, set up communications that keep your employees in the know as to what risks are out there. Make them aware of any security exploits you may be aware of on a need to know basis, and restrict sensitive information for those with higher security clearance.
Open up lines of communication in the event a breach is detected or someone expects fraud, phishing, etc. in the event that data is compromised, always move to stop the bleeding first. Remove access or connectivity from your databases to restrict access to them until the exploit is fixed or the breach has been resolved. •Encourage employees to report anything they suspect may have put them at risk or that they noticed during regular operations that did not seem regular. Use instances of breaches as a learning tool for the rest of the workforce as these things are wholly unavoidable and it is more productive to deal with them quickly and without hesitation to mitigate any and all damage in progress or that has been done.
Encryption and using secure terminals or tokens can be a viable solution for e-commerce platforms, online businesses, and other companies or small businesses that process payments and handle sensitive consumer data transfers regularly. See the bottom of this article for our recommendations and links to relevant solutions.
At home, discuss current and past instances of scams with family and friends. Do not hesitate to share your own story so that your experience can be learned from. Make note of common circulating phishing scams and known data breaches so you can anticipate what to do next. If your data has been leaked, you may experience suspicious activities on your accounts. Make sure you change passwords regularly and log off accounts in order to kick any bad actors off your account as well.
Install multi factor authentication or 2FA. Use Passkeys as mentioned before. It is much harder to give away something you can't physically give.

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