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Just because you signed a contract with us that shouldn't mean that communication ends! We pride ourselves and our agents for keeping lines of communication open to our clients by offering 24/7 support* and various avenues to connect with us and/or your assigned agent when you need them most.

Whether it's something quick you just need to clarify or something that has been causing problems for a while, we encourage you to allow us every opportunity to answer your questions thoroughly with patience and professionalism.

If there is something we cannot help you with or do not offer within the agency, we are happy to refer you to someone you can trust because we trust them to do right by you or we wouldn't recommend them.

>>When emailing us, please include your Company Name, Account Prefix (First 3 Letters Of Your Invoice #), and a one sentence summary of your request in the subject line. We typically return emails within 24 hours on business days. Please allow up to 72 hours during federal holidays. For the fastest customer support please contact your agent directly.

Digital Saints Solutions News & Blog

Stay Safe In Person and Online - Tips for A Secure Holiday Season

Scammers don't just exclusively use the Internet and there are many ways they can steal your identity, credit card number, or even your virtual account information while you're out and about. While we have made several advancements when it comes to card security and the level of encryption payment processors and financial institutions use, it isn't 100% hack proof and can never really be.

Security is a two way street, while one entity may put their best foot forward, the other may not always be on their A game. I have a few basic tips will help you keep your identity and finances safer as you go about your holiday shopping and travel this year that you don't even have to thank me for - but it's the best gift I can give you.

🎁Leave your cards at home. Almost every financial institution offers a virtual card or virtual wallet compatible card that you can add to your Apple Pay, Google Pay, Samsung Pay or any virtual wallet app on your smart phone. These virtual cards connect to your account, but do not reflect your actual card number and do not have any available account information in their data composition, thus making it much harder for a hacker or scammer to intercept or steal. Set up your virtual wallet of choice and use your phone to tap to pay at any retailer that accepts credit or debit cards.

🎁Use Credit instead of Debit and avoid entering your PIN. Credit card institutions provide more protection for fraud, reimburse victims, and will provide cars security services that a traditional bank or debit account cannot. Since credit isn't linked to your actual monetary wealth, a scammer or hacker stealing your credit card information can easily be rectified by cancelling the card, disputing or stopping the transaction, and contacting your credit card company. Not only this, but reimbursement is much easier to receive than if someone spends your entire bank account balance. If you don't have credit cards or don't have high credit limits, there are options for you as well.
Avoid entering your PIN number into the terminal anywhere that isn't an authorized ATM attached to your financial institution, even if you are simply requesting cash back. Run your card as credit when asked to skip the pin entry or use your virtual wallet app. 🎁Only enter your card information for purchases through secured websites with encryption. You may notice a lock symbol in the upper left hand corner of a website running https protocols. You can click this icon and learn more about the way the website is encrypted and secured. Most banks use 256 bit level encryption, but this isn't entirely necessary for a merchant. Look for security details and verify the merchant before making your purchase. You can easily find business information online, including reviews and disputes made by customers.
🎁Use Screen Lock and 2 Factor Verification. Your phone is your life. If it's stolen or lost, there goes pretty much all of your sensitive information with it. For this reason, you should always use a screen lock. Biometrics work best as they are unique to you and allow you to create "passkeys' that can be used to unlock and access other accounts securely on other devices using your screen unlock method on your phone. Enable 2 Factor Verification for your accounts in the event that your device is compromised or even just for data. This can be done using a phone number or third party authenticator app. Some platforms also use methods like back up codes. Keep any and all of this information safe by printing it out, storing it in a physical file folder, and removing digital copies.
🎁Don't post your vacation plans or location on social media. Avoid responding to posts that ask questions about your birthday, full name, etc. Social Media platforms like Facebook and Instagram are set up to attach your location to your posts unless you disable this feature. If you plan on going away for the holidays, don't let would be burglars get a heads up by letting them know exactly how long you plan to be away lest you awaken Christmas morning to the tree and the presents missing. This may seem like common sense, but it's amazing how many people still post their whereabouts in ways that could result in break ins or even potential aggressive robberies.
Make sure these settings are disabled on your children's profiles as well as your own or limit exposure to people that you know well using privacy and blocking settings. The second thing refers to popular 'games' on social media that will ask for these items to discover your 'spirit animal' or something of the sort. Many times, the responses to these questions are easily the answers to security questions that platforms use for account recovery. While it may seem innocent, consider who can access this information before you post it and how it may be used.
🎁Take advantage of Informed Delivery, tracking, and in person package pickup services. If you suspect you have porch pirates or want to preemptively keep your packages safe for yourself or the person you have sent to, there are several free ways to help avoid the situation entirely. Most couriers will allow a ship to store option for consumers, often for no additional cost. You may select this option when purchasing a shipping label online or request it in person. This way, they will hold the package when it arrives until you can physically pick it up in person, completely avoiding the situation where your package is left out as porch pirate bait. If you don't like this option or can't easily access your local post office, UPS store or FedEx location, another option offered by USPS and (in some form) by other couriers is informed delivery. Informed delivery will notify you when a package is ready to be delivered and in the possession of your mail delivery person. From the link in a text or via email, you may arrange for them to hold the package or reschedule the delivery when you will be home to snatch it up before anyone else does. If you don't sign up for this, you can still sign up for free text alerts from all of these services on their website to receive updated shipping and delivery info for yourself and those you may ship to.

Before we conclude, I wanted to address those who may be thinking cash is still king when it comes to avoiding some of these things. While cash is indeed a secure option from the data side of things, unfortunately many stores and companies will not always accept cash payments, particularly if change is needed or if using a self checkout. Many organizations have also stopped accepting bills larger than $20 denominations due to the high level of counterfeit fraud, particularly during the holidays.

If you don't use a bank or credit card, you still have the option of using a prepaid debit card, many of which are sold in popular grocery stores and are provided by well kowm companies like PayPal or NetSpend. Prepaid cards allow you to use digital payment options and make purchases online with a preset amount you can either "load" onto the card in-store using cash or transfer onto the card from your bank account. These cards can still be skimmed or hacked and aren't 100% secure in that regard, however, if you want to make secure purchases using a card or set a budget for your holiday spending, purchasing a prepaid Visa or MasterCard could be the best option for you.

🎄And with that, we wish you a safe and secure holiday season. May you have a wonderful Christmas and happy New Year!

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This page contains resources for our current clients to make payments or request support from our agency when an assigned agent may not be available or cannot help with their request. If you are not a current client or have just begun working with us, please consult with your agent regarding accepted payment methods and invoicing for your specific service agreement.

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Pay your invoice using your credit card, debit card, or PayPal account funds through our secure payment processing portal and save yourself the time and hassle of mailing, securing, or delivering payment to your agent.

We do not store your card or payment information. For security and out of respect for our clients, we do not offer automatic payments ('autopay') set up through our payment processing portal. If you would like to setup automatic invoice payments, please ask your agent to apply them to your account remotely.

You may cancel automatic payments at any time for DSS invoices. However, if cancelling an automatic

payment in process, your autopay cycle will end in the next billing cycle.

Click / Tap the Button Below to Pay Your Invoice Using Our Secure Payment Portal. Please have your current invoice on hand for reference. Questions? Contact Us.

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Privacy Policy & Disclosures

Affiliate Advertising Disclosure

Digital Saints Solutions (LLC Pending) is a proud affiliate of Dreamhost, our partner in web hosting solutions and web development services that serve both our business and those of our clients since 2021. We recommend their services with our own backing.

If you make an independent purchase of any Dreamhost hosting service package we may receive compensation at no extra charge to you. This is how we are able to provide affordable domain registration, email service, web design, web marketing, development, and hosting packages to our clients at the base rate offered by Dreamhost.

Your agent acts as an independent contractor working under the recommendation of our agency to serve your needs for your fiduciary benefit until the cessation of the project or contract. Their recommendations are based on each client's individual needs and their own expertise. Your agent will only recommend services based on your specifications, description, and budget. Any bias is not under the direction of this agency.

They do not receive compensation from Digital Saints Solutions for utilizing our recommendations or referrals. However, your agent must disclose to you, by law, any usage of affiliate, revenue share, or refer all program that they may personally benefit from in some way outside of our jurisdiction.

Digital Saints Solutions does not disclose user account information with Dreamhost or any third party provided without the user/client's explicit understanding and permission. Dreamhost tracks cookies and meta data to track conversions and provide targeted recommendations.

Please review Dreamhost privacy policy for more information. Digital Saints Solutions does not have jurisdiction to make claims regarding Dreamhost, it's employees, operations, policies, or other advertising efforts. We encourage our users and clients to be informed regarding how their data is used and provide our recommendations in the best interest of the consumer.

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Service Agreement & Retainer Services

Digital Saints Solutions provides services to consumers using virtual platforms, software, and digital networks. These services may be commissioned under a deliverable or upon completion contract or as part of a retainer in association with a service agreement or "service package". Each clients service agreement or contract will be unique and pricing will vary depending on the complexity of the request, labor, and resources required to execute the project as envisioned.

We encourage our clients to compare services and cost before deciding on a company or agency to provide any web development or design service.

Clients may request to modify service agreements within reason provided sufficient notification and acknowledgement of terms. All service agreements or contracts on retainer are based on a minimum duration of 12 months. Changed may take place prior to the renewal or expiration depending on the agreement of both parties. Termination prior to 12 months or the agreed upon minimum contract age may accrue additional fees or charges depending on the adherence to terms and conditions and the situation through which termination was initiated.

Digital Saints Solutions does not pro rate or credit accounts paid for service hours or overages, nor will the invoiced total exceed the listed account maximum for labor hours and cost. This will vary depending on your agreement and services rendered.

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